If your return is due to a Manufacturing error and if all items on the invoice are being returned, then Manufacturer will refund any freight and/or handling fee on the original order paid.Product or parts returns which are not pre-paid will not be accepted. All approved returns must be shipped at customer’s expense using their preferred carrier.The product must be saleable (Unused and Not a Discontinued Item) and must be properly packaged (Preferred Original Packaging).RGA’s are valid for 60 days and will not be accepted if the item(s) is not returned within 60 days after a RGA is issued.The RGA number and location must appear on the outside of the package in a clearly visible manner.All returns must have an RGA number (returned goods authorization number) unauthorized returns will not be accepted.Configured and Custom Made Wheelchairs, Seating Systems (including modified Jay products), Built-4-Me products are not eligible for return regardless of order date.
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